You may repeat the steps to disable other rules and then check again. This will display more information about the rule that will help you to review and fix the problem. To check more details, you may double-click on any rule.

If you find any rule that might be moving the sent messages to another folder, uncheck or disable that rule and then send a test email to check if the issue is resolved. Carefully check and review all Outlook email rules. Launch **Outlook** and click on the **Rules** > **Manage Rules and Alerts**…. Thus, you should first look into the Outlook email rules, review them, and ensure there is no rule that is moving the sent messages to other folders. If you are experiencing the missing sent items issue in Outlook, it could be due to incorrect Outlook email rules you may have enabled that might be moving the sent items to a different folder instead of Sent Items. If you had to uncheck the box, click OK at the bottom.Outlook rules help you automatically move emails to a specific folder based on the sender’s email address and other criteria. Make sure the option “When replying to a message that is not in the Inbox, save the reply in the same folder” is NOT CHECKED. Click on Mail in the left menu and then scroll to find the Save messages section. To ensure that Match My Email can match Sent emails, Users would need to confirm this setting is disabled (i.e. Therefore, with this setting enabled, sent messages are essentially hidden from Match My Email and never brought into the Email Cloud for matching.

In most cases, Users have Match My Email configured to only select the Inbox and Sent Items folder for importing. When this is enabled, the message is never placed in the Sent Items folder but instead only exists in the subfolder where the original email is stored. There is an optional setting in Microsoft Outlook that will allow you to save replied messages to an email in a subfolder, into that subfolder.

How can i find sent mail in outlook